UKRankedTop Hotel & Casino is committed to providing a safe, considered environment for guests who choose to visit our casino lounge.
Our casino lounge is designed to be a relaxed, social part of an evening at UKRankedTop — not the sole focus of a visit. We take our responsibility seriously, and every member of our lounge staff is trained to recognise signs of distress and to offer information about support services without judgement.
Entry to our casino lounge is restricted exclusively to guests aged 18 years and over. Valid government-issued photo identification is required from every visitor, without exception, regardless of appearance or hotel booking status. Guests who cannot provide valid ID will be refused entry.
We encourage guests to reflect honestly on their own relationship with gambling. Consider speaking with a member of our team or a support organisation if you notice any of the following:
Guests may request to be voluntarily excluded from our casino lounge for a period of their choosing. Speak confidentially with our lounge manager to arrange this.
Our hosts are available to gently check in with guests during longer sessions and encourage regular breaks.
Any member of our team can speak with you privately and direct you toward independent support organisations.
If you or someone you know may need support with gambling behaviour, independent, confidential help is available from organisations such as:
We encourage anyone concerned about their gambling, or that of someone close to them, to reach out to these organisations directly for confidential, independent support.
UKRankedTop Hotel & Casino operates a strict, zero-tolerance policy on underage access to our casino lounge. Photo ID is checked at the door for every visitor. Parents and guardians are asked to note that our casino lounge is entirely separate from general hotel and restaurant areas and is not accessible to minors under any circumstance.
If you have questions about our Responsible Gambling policy, or would like to discuss self-exclusion options, please contact our lounge management team directly and confidentially.
Email: supp@ukrankedtop.com
Phone: +44 20 7946 0958
Address: 14 Berkeley Square, Mayfair, London W1J 6BR, United Kingdom